About the Position:

The Quality & Compliance Specialist is responsible for ensuring that the organization adheres to all applicable regulatory standards, internal policies, and industry best practices. This role supports the development, implementation, and continuous improvement of quality and compliance programs to maintain operational excellence and regulatory readiness. Responsible for assisting in data and audit related projects. This position communicates internal teams to improve, enhance and ensure quality data for the Educator Networks.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Audits/Monitoring:

• Conduct internal audits to ensure compliance with company policies, regulatory requirements, and industry standards

• Manage safety reporting across all clients – audits, reconciliation, documentation, process execution and training

• Responsible for organizational state compliance reporting

• Conduct required compliance call monitoring across the organization

Risk Assessment & Mitigation Ownership:

• Complete and own the risk assessments, determine audit needs, impact, and report accordingly

• Develop and deliver compliance and quality training programs for staff.

• Identify potential compliance risks and proactively recommend mitigation strategies.

Audit Escalation:

• Prepare reports on audit findings and collaborate with relevant departments to implement corrective and preventive actions

• Investigate compliance incidents and lead root cause analyses when required.

System and Documentation Management:

• Support the development and maintenance of the Quality Management System (QMS).

• Review and approve controlled documents, including SOPs, work instructions, and training materials in partnership with department subject matter experts

Training, Communication and Reporting:

• Promote a culture of quality, transparency, and ethical conduct across the organization.

• Maintain accurate and detailed records of risk assessments, findings, and resolutions in QMS

• Maintain communication with internal stakeholders

• Prepare client and internal compliance scorecard and related reporting

• Perform other duties as assigned

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• Bachelor's degree required

• Minimum 2–4 years of experience in a dedicated quality and/or compliance role with audit experience

• Previous experience in a training role in the healthcare/pharmaceutical industry preferred

• Experience in developing training materials

Required License and/or credential(s):

• NA

Required Skills:

• Strong understanding of operational workflows, preferably in pharmaceuticals/healthcare

• Excellent presentation, facilitation, and communication skills

• Ability to manage multiple programs and adapt to changing business needs

• Self-motivation: can motivate others and has a strong desire to empower others towards personal and professional growth opportunities

• Experience in Salesforce, Power BI, and other programs essential to success in this role

• Entrepreneurial spirit and grit

• Experience using multiple software applications within a multiple-screen environment including Microsoft products

• Ability to utilize reporting and data to develop training plans and coach appropriate behaviors

• Advanced knowledge of Microsoft office required

• Detail oriented, highly accurate, and strong organizational and customer service skills

• Ability to proactively identify potential issues and risks

• Ability to maintain confidential information

• Highly adaptable, flexible, and ability to prioritize multiple tasks

• Working knowledge of OIG, HIPAA, HITECH, CIA, PhRMA, AdvaMed and other related regulations

• Strong written and verbal communication skill; strong presentation skills

• Strong analytical skills, organizational and time management skills

• High attention to detail and accuracy in documentation

Special Position Requirements:

Travel:

Less than 10% as needed

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.