About the Position:

The Quality Project Manager is responsible for developing, implementing, and maintaining Momentums Quality Management System (QMS), ensuring consistent delivery of high-quality services, continuous improvement, and adherence to client and internal standards.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality Management System (QMS)

• Develop, implement, and maintain the Quality Management System (QMS), Intellect
• Establish and standardize quality policies, procedures, and best practices
• Ensure alignment between internal processes and client-specific requirements
• Oversee document control, including SOPs, work instructions, and job aids

Process Improvement & Performance

• Monitor and evaluate operational processes for quality, efficiency, and consistency
• Lead continuous improvement initiatives (e.g., CAPA, Lean, Six Sigma methodologies)
• Track quality KPIs and develop dashboards/scorecards for leadership reporting
• Identify trends, gaps, and opportunities for process optimization

Documentation

• Ensure proper integration of SOPs into workflows and training materials
• Partner with department leaders to maintain up-to-date documentation

Deviation & CAPA Management

• Lead investigations into process deviations and quality issues
• Perform root cause analysis and implement corrective and preventive actions (CAPA)
• Track and ensure closure of quality-related actions

Audits & Monitoring

• Conduct internal quality audits and process reviews
• Support external/client audits as needed
• Ensure audit readiness across departments

Stakeholder Collaboration

• Act as a quality subject matter expert across the organization
• Facilitate cross-functional meetings focused on quality improvements
• Collaborate with Compliance, Clinical Execution, and Client Solutions teams

Additional Responsibilities

• Lead quality culture initiatives across the organization and partner with directors on execution
• Implement customer feedback loops and satisfaction tracking
• Support vendor quality assessments where applicable
• Ensure data integrity and documentation accuracy

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• Bachelor’s degree in a related field with a minimum of 5+ years of related experience

Preferred Education and/or Experience:

• Extensive experience with QMS systems and audit processes
• Strong knowledge of CAPA, root cause analysis, and process improvement tools
• Excellent cross-functional communication skills

Required License and/or credential(s):

• None

Required Skills:

• Advanced knowledge of Microsoft office required
• Team and solution oriented
• Detail oriented, highly accurate, and strong organizational and customer service skills
• Ability to proactively identify potential issues and risks
• Ability to maintain confidential information
• Highly adaptable, flexible, and ability to prioritize multiple tasks
• Working knowledge of OIG, HIPAA, HITECH, CIA, PhRMA, AdvaMed and other related regulations
• Document management/handling experience
• Ability to make decisive action relating to complex compliance issues
• Strong written and verbal communication skill; strong presentation skills
• Strong analytical skills
• Outstanding organizational and time management skills

Special Position Requirements:

Travel:

No travel required

Working Conditions:

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.